Home General GOtv Africa [customer care, error codes, payments, and activation]

GOtv Africa [customer care, error codes, payments, and activation]

by Abbey
gotv africa logo

Eazy GOtv Africa

You can now easily manage your subscription online. Eazy Gotv Africa is the way to go. Save time, manage all your GOtv subscriptions online.

You don’t need to visit any office to do this, no long queues anymore – use the Eazy self service in your comfort zone.

GOtv Africa customer care

If you wish to contact the GOtv Africa customers care for any complaint or inquiry, kindly call them via: +254711066000 (Kenya). +2349062974474 (Nigeria).

Physical Address: Multichoice Keny Ltd., First Floor, Sarit Centre, Westlands, Nairobi, Kenya

You can also send email to: enquiries@multichoice.co.za.

gotv africa channels

GOtv Africa Login

For you to login to GOtv Africa, you first need to sign up at the GOtv official website here. Now to login, use the details you used to subscribe to GOtv in the first place. Login and enjoy the fun!

Gotv Africa clear error code

To clear error code on Gotvt Africa is simple. Just open any of your internet browser and head to GOtv’s official website: www.gotvafrica.com. When you are on the page, click on “Easy self service”. Click on “Clear Error Code”. Now type in your IUC number, then select GOTVE16.

Now, you may need to type in a Captcha code – for verification purpose. Again, make sure that tourt decided is turned on when you are clearing error codes.

Next, input your information to clear the error.

Most often, the errors usually occur when a user forget to renew his/her subscription plan before an expiring day. Yes, some people like to wait till expiration before they renew their subscription – this is what cause error codes on the TV screen. But there are other errors that is different from this. Errors like the E48-32 appears when the position of the antenna for the decoder is changed.

To Clear Error Code on GOtv E016 Error Message

Follow the steps below:

  • First, open the message box of the decoder.
  • Now, you will do a SMS texting. Just send “Reset IUC Number” to 4688. For example, RESET 5578123547 to 4688.
  • Your problem would be solved with this action.

gotv africa channels

To Clear Error Code on GOTV E48-32 Error Message

Do these if you want to clear E48-32 error message on your GOtv:

  •  First of all, make sure your antenna is well connected to the decoder. This is important.
  • Next, press the “Ok” button. This will give you the signal information.
  • Now, dive to “Menu” then select Advanced. Tap on “Installation”. Choose Auto Scan.
  • By now, channel 48 and 52 should come up if this error is not a general issue from GOtv.
  • Upon the end of the auto scan, channel 99 should show up. If it does not appear, a recan is needed – so that you can access all those channels you subscribed to.

Gotv Africa Payment

There are different methods of making payments for your GOtv subscriptions, either online or offline.

With the help of technical advancement, you can be manage all your GOtv subscriptions online – no more you having to spend some minutes or hour on long queues. Thanks to Eazy self-service. You can now make your GOtv payment, from the comfort of your room.

It’s easy to use this self service innovation. In fact, it’s not only make it possible and easy to pay for your own subscription, you can also help another person pay theirs – your friends or family. Anywhere you are (in Africa), you can use GOtv Eazy self-service, location is not a barrier

Now to the offline GOtv payment. Whenever you want to subscribe to your GOtv package, you can visit any Multichoice Africa branch close to you.

Which ever way you want, there are different methods of payment that you can be comfortable with. Different options are available in your country.

Gotv Africa sign in

  • You can sign in to GOtv Africa at: https://eazy.gotvafrica.com/sign-in.
  • Ensure that you use those details you used when you initially subscribed to GOtv.
  • Sign in with the link above to view your account and account status, anytime.

gotv africa channels

Gotv Africa official website

Would you like to get the latest information regarding offers and promos from GOtv Africa? Maybe you want to manage your GOtv account online also, and do other activities like paying for subscription, upgrading packages and many more.

Well, GOtv Africa’s official website is the perfect place to do just that. It’s like a all-in-one pack.

Visit https://eazy.gotvafrica.com today.

Easy Gotv Africa/activation

Do you know you can easily activate your GOtv subscriptions online? Yes, it is possible.

With the Eazy self service, you can do just this, and many more.

Are you new to GOtv? Then you need to first activate your account before you can start watching.

Visit this link to activate to: https://eazy.gotvafrica.com/activations. When you get there, simply follow the simple instructions.


  • Abbey

    Abbey Johnson has a Masters degree as an engineer and has over 3 years of teaching and research experience. He is happiest when on a bike and is also interested in electric energy and computer Science.

    View all posts

You may also like


Amosun daniel 13th May 2021 - 5:32 pm

I subscribed on my gotv IUC number 2021749280 and the said channels did not come up.
The payment ref: 220-fm 1404836508260963825-8NN

Sandra chidinma 9th June 2021 - 8:08 pm

I subscribed my Gtv IUC number is 2003647007,and is writing E16-Service is currently scrambled

Arewa 14th June 2021 - 8:34 am

I subscribe two times they deducted my money for both and still yet its still written E16-service is currently scrambled why that

Ifeoma Felix 17th June 2021 - 9:29 pm

I subscribed for the 2460 package on Saturday and as of today all my channel was resume like the super sports channels NTA Zee world and so many other

Helen ukpong 18th June 2021 - 2:38 pm

I subscribe my gotv lUC number 4622493855 with Gtbank on the 6th of june and is still written currently scrambled

Olalekan 19th June 2021 - 11:34 am

I have payed and it is still writing your gotv account is currently scrambled since 2days ago

Mbabazi Mbabazi 22nd June 2021 - 8:02 pm

I have subscribed from 8:00pm but my TV shows that I havenot subscribed.
So can you solve my problem please
IUC 7529273714

soderu Sunday 4th July 2021 - 12:30 pm

I have subscribed from thurseday July first by 9:42 pm but my TV shows that I don’t subscribed so can you help me out with iuc 7545345075 payment from Polaris bank ref num 1bea20c6806376077251421576200109

Ifesinachi 19th July 2021 - 11:22 am

My channel 9 in gotv which is Epic is not showing the Epic movies ratheer it showing other thing pls i want my the Epic back IUC no.2028819098

Amos duniya 31st July 2021 - 2:07 pm

I subscribed to day in the morning up to now no single channel that is showing oo pls help clear error .I subscribed through Fcmb app.UIC 7528024618.pls

oyeleke Sunday 3rd August 2021 - 11:40 am

I subscribed for small package of gotv(#900) since since Sunday but not going. My IUC no is 7032314888

Adeyemi Samson 13th August 2021 - 6:03 pm

Pls help me clear an error code on my gotv

Sadiku samsondeen 14th August 2021 - 6:15 am

I subscribe on Monday with 3,700 since then no network on my gotv my iuc num is7023906438 kindly do something to it .I can’t just waste 3,700 like that.

Omitade Samson 15th August 2021 - 6:32 pm

Good day, pls I mistakenly subscribe in to another IUC number 7018716558 instead of 7018716658 pls help me to resolve it pls amount #2450 the package is gotv joli. Thanks

Adeniyi 30th August 2021 - 9:21 am

I subscribed and later I discovered my channel 2 is showing error 018 Don’t really understand it,pls rectify this on my icu 2018964453,am unable to watch the channel its my favourite channel

Gift uwadiae 16th September 2021 - 9:15 pm

I don’t understand gotv,I subscribe since but is not showing ,iuc number is 2028768684

Akpos otedoh 17th September 2021 - 2:06 pm

Good afternoon I subscribe my GOtv yesterday up till now is not showing, I don’t know if is because I downgrade my decoder from jolli to smaller package of ₦1000, pls GOtv help me pls hear is my iuc 2028908660

Demola 20th September 2021 - 6:15 pm

Hello, i subscribed today for #2460 and it still showing E16.. Pls kindly clear the error.. UlC 4601508221.. Adeyeye ademola

TEMIDAYO ENAMUDU 1st October 2021 - 9:34 pm

I don’t know why if I subscribed through my bank account got don’t credit my subscription .why?

ABASS abiodun yekinni 6th October 2021 - 3:13 am

I have subscribed for my gotv in lagos and ogun state,since 26 /09/021 but upto date am not able to view any channel

Okafor chika 8th October 2021 - 12:40 am

I subscribe my gotv on 25th of sept and it still showing scrambled still i make another payment and i wasn’t refund of d first payment iuc no 2029206831

Gbenga 14th October 2021 - 4:22 pm

I have done two months subscription on my GOtv on your platform. First, day before yesterday 12th October, 2021 while the second one, 13th October, 2021. Yet, all my channels are scrambled. I can’t view anything and my viewing days are counting. I have used all measures to activate and clear errors. Still the same story. The customer care lines are indefinitely busy. My IUC: 2022044256

Mohammed Baba 19th October 2021 - 8:01 pm

I have subscribed yesterday in the night and up to now no single channel on my screen. please assist and clear error. I subscribed jolli with my phone through firstmobile app. UIC 7528434453. Yayannan Hafsat. phone no: 07033361220

Suleiman 23rd October 2021 - 6:37 pm

I subscribe for gotv max am not getting my channels y it only 41 channels showing please wat are you people doing here is my iuc number 7028908161

Ajoke Aremu 10th November 2021 - 8:20 am

There is subscription on my gotv and it has not been showing it stopped working last month and it started working somedays after again, it has started again since three days ago till now nothing is showing, have tried everything I know I also follow all the instructions but nothing changed pls help me my subscription is still on

Okoro Mercy 10th November 2021 - 5:14 pm

Pls for the past 48 hrs I have not been able to access my favorite stations. Telemundo,Africa magic and others. This is very unfair

Fatokun Oluwayemisi 12th November 2021 - 10:19 am

My Account has been suspended and I’m not able to subscribe. Why? My IUC No is 2029086263.

ADELUSI 13th November 2021 - 10:36 pm

Good evening, for the past 2 months now there has been no signal on my GOtv decoder. My IUC is 7010200449, pls assist. Thanks

Victor Madueke 14th November 2021 - 11:57 am

Happy Sunday, pls I just recharged my gotv decoder IUC 4613770337 on mygotv app, N2460, my money was deducted but it was not recharged. Please help me rectify it. My number is 08039466473.

Tonia Chidiebere 14th November 2021 - 2:10 pm

pls help me, I subscribe today through my phone 1,747.50 up till now no channel is showing. my IUC No. 7034872129. pls help thanks.

Uzuegbu nnamdi 5th December 2021 - 11:13 am

Pls I make payment for the pass days now,still I can not view my gotv.iuc no is 2028998409.

OLAKUNLE 19th December 2021 - 2:50 am

I just subscribed on my gotv and yet no channel is coming up, my screen is just showing error. My iuc number is 7529034408 pls help me to clear the error

Basibo Tom 23rd December 2021 - 3:59 pm

I subscribed today 9:29 am upto now,No Channel showing. Please help. My ICU 2019045173

Emmanuel sati 9th January 2022 - 4:47 pm

I subscribed today in the morning but up to now no single channel that is showing. This is my Uic number 4622373085 please help me

Rapheal Emmanuel 18th January 2022 - 9:51 pm

I subscribed today and not all the channels are showing my iuc number is8057881089

Daniel Nnadozie 20th January 2022 - 11:44 am

I subscribe to my gotv jolly but isn’t going my ui is 7531309019 I need help for that

Freeman chaffah kefas 26th January 2022 - 8:27 pm

I subscribed my Gtv IUC number is 7031998874 ,and is writing E16-Service is currently scrambled

Reply to

Omovie martins 7th February 2022 - 8:40 am

I subscribed for gotv Joli package 2600 still showing E16-service is currently scrambled with the IUC 7545575300

ODEDIRAN SODIQ AGBOLAHAN 9th March 2022 - 10:58 pm

I subscribed 2100 package since 7th of March up till now …and it’s hasn’t been loaded since then

Mr ayoade 12th March 2022 - 1:31 pm

Please s/m I find difficult to subscribe my govt my iuc no are 7037024485

Omojowo Gabriel 13th March 2022 - 12:06 pm

I subscribed to Gotv jolly 12-03-22 with first bank and it’s not opened. I was subscribing to Gotv Max before. ICU No 8060080650

Peter Yeribo 17th March 2022 - 7:02 pm

Pls I’ve subscribed but for the first time I’m experiencing this error. Pls l want you to restore my viewing to enable watch my favorite programmes

Haruna Isah 27th March 2022 - 5:01 pm

I subscribed my got decoder and some Chanel are not showing up, especially 6, and 7

Adebisi Ilesanmi 3rd April 2022 - 2:46 pm

My gotv is not showing any image

Austine Otabor 3rd April 2022 - 4:39 pm

I subscribe for gotv max and the channels are still scrambled, please help me to rectify it, my IUC number is 7528089521, thanks

Marry 12th April 2022 - 12:29 pm

And I subscribed through my Access mobile app bank.


Leave a Comment