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A comprehensive Guide to Everything related to Airtel Nigeria

1. Airtel customer care

Airtel in Nigeria is always committed to its customers’ satisfaction.

Feel free to send them an email when you have a detailed enquiry. The email address for Airtel customer care is: [email protected].

Whenever you have any other complaints related to calls, data plans or anything, and you reside in Lagos, you can visit Airtel office at Plot L2 Banana Island, Foreshore Estate, Ikoyi, Lagos State, Nigeria.


Airtel customer care line and number

You can always contact Airtel customer care for free via their 24-hour call centre. Your questions or complaints will be attended to, anytime. Dial 111 or 121 to reach Airtel customer care service with an Airtel SIM card, these calls are free.

If you are not using Airtel SIM card and wish to talk to an Airtel customer care provider, just dial +234 802 150 0121 or +234 802 150 0111 – call charges may apply. You can call any of the two numbers when you travel abroad.

Airtel selfcare

This service is great. Airtel has created a portal where customers can experience self-service at their own convenience. Here, there is online customer care, available 24/7.

Get started by visiting

Airtel call center

It’s easy to access Airtel call centre, anytime, anywhere. Simply dial 121 or 111 from your mobile phone device, using your Airtel SIM card. Whenever you are abroad or if you don’t use Airtel SIM, call +234802 150 0111 or +234802 150 0121.

How to speak with Airtel customer care in Nigeria

Do you have an urgent complaint and inquiry? You can always reach out to the Airtel customer care team, any time of the day. Contact them using their free 24-hour Call Centre.

They are available 247. If you are an Airtel customer, your calls will be free when you call using 121 or 111. Just dial it on your phone with your Airtel sim in it.

Note: Non-Airtel sim card users will be charged, and they can only reach the Airtel customer care with either 0802 150 0111 or 0802 150 0121

If the line seems busy, you can hit them an email here: customerc[email protected]. Your enquiry will be attended to immediately.

Airtel KYC

The term ‘kyc’ means Know Your Customers. It is an exercise where users of SIM cards are required to re-register. To get your serial number, dial *121*3*8#. Contact the Airtel customer care for more details.

2. How to check or know your Airtel phone number or how to get Airtel number

Yes, you can forget your Airtel phone number, especially if you just bought it. Just dial *121# on your mobile phone. Then choose option 3, and follow the instruction. A message will appear showing your Airtel phone number. Write down your number and have fun committing it to memory.

3. How to transfer airtime on Airtel

If you want to transfer airtime on Airtel, simply dial *432#. Choose ‘transfer airtime’. Now type the Airtel number of the friend you want to transfer airtime to and proceed by pressing send. Enter the amount you want to transfer. At this point, your PIN will be needed, enter it and press SEND.

4. Airtel recharge code/how to load Airtel card

This is simple—Scratch off your recharge card for the PIN (16 digits) to display. Load your Airtel recharge code by dialing *126*the sixteen digits#. Now press the ‘send key’ or ‘call key’ on your mobile phone.

5. How to borrow airtime from Airtel

Are you short of airtime? Maybe you need to make an urgent call, and you are out of airtime. Don’t worry; Airtel has your need covered. You can borrow up to N200 airtime from Airtel. To do this, just dial *500*Amount#. So if you need N200, just dial *500*200#. 

Note that this service attracts a charge of 10% on every transaction. If you borrow N200, you will receive N180 and the remaining N20 (10%) is the service charge.

6. Airtel family and friends (faf) code

How to add Airtel family and friends

Airtel’s family and friends offer is awesome! Talk to your loved ones when you need to without spending too much of your credit. To add their numbers to Airtel family and friends, just dial *311*2*family phone number#. A pop-up message will tell you a family’s or friend’s number has been successfully added to your dad list. After that, you can now enjoy discounted calls with them.

7. Airtel logo png or jpeg

You can get Airtel logo png on their website,

8. How to check Airtel balance

Whenever you want to check your Airtel balance on-the-go, just *123#. It’s quick and precise.

Do you want to check Airtel data balance? You can use *123*10#.

To get latest details regarding different offers from Airtel, just dial *121#.

9. Airtel apn configuration settings

Under name, type ‘AirtelInternet’. When you get to APN, enter ‘’.

For proxy, use: Type ‘8080’ for port.

Leave username blank. The same for password, leave it blank.

The Server and MMSC field are not also required. Leave them blank.

10. Airtel internet settings

The same settings applies.

For name, use Airtel Internet. Type ‘Internet’ under APN. Use 172.30. 9.8. as Proxy. For.Port, input 8080. Leave these blank: Username,Password, Server, and MMS Proxy. Enjoy fast internet browsing after the setting.

11. Airtel recruitment and careers

Airtel Nigeria is always eager to recruit and employ talented individuals into its organization. Graduates with experience in Sales and Marketing, IT Systems, Networks Engineering, Finance, and Audit are highly sort after. You can work with them in Lagos and across the country.

Always check here for latest career opportunities:

12. Airtel Nigeria website

You can get latest offers from Airtel by constantly checking their website. This the website for Airtel Nigeria:

13. Airtel talk more code

You can now enjoy more calling time at discounted prices with Airtel TalkMore. 

With N150, you will get N350 worth of calls,data and SMS plus other exciting bonus.To activate this plan, dial *234*150# or text 150 to 234.

With N250, receive up to N650 worth of SMS, calls and data, including other bonuses. Use *234*250# or text 250 to 234 to migrate.

14. Airtel office in Abuja

Here are some Airtel offices in Abuja:

i. Plot 36, Lagos Crescent, Abuja, Nigeria. You can use this customer care line to reach them: 08022228618

ii. No 374a, Adetokunbo AdemolaWay, Abuja, Nigeria.

iii. Aguiyi Ironsi street, Abuja, Nigeria.

15. Airtel office in Lagos

Below are some Airtel office in Lagos:

i. No 51 Marina street, beside RED TAG, Lagos Island, Lagos state, Nigeria.

ii. No 2, Telfinit (Former Finite Automata) NNPC filling station, Majek bus stop, KM43 Lekki – Epe Expressway, Lagos state, Nigeria.

16. Kwikcash Airtel

KwikCash is a Nigerian instant loan service. They are in partnership with banks and mobile networks. With this loan service, loans are very quick – just within minutes. Airtel is also in partnership with this innovative service.

To use, go to KwikCash portal. If you are using Airtel, enter your Airtel phone number to see available loan offer for you. After this, you will receive a KwikCash code from Airtel – for verification purpose. Select suitable offer. Wait for few minutes and your loan will be confirmed.

17. Airtel website

Get all you want to know about Airtel, plus the exciting offers it always dashes out. Always visit their website for updates. Go to

18. Airtel smart trybe

This is very innovative. With Airtel SmartTrybe, you can get plans and packages on more than one lines. Not only that, you are sure to get a good deal for calls and data. You will get night browsing offers, campus deals and lots of cool features. Just dial *312# to get started.

Author Profile

John Aina Ajibola has a Masters degree as an engineer and has over 3 years of teaching and research experience. He is happiest when on a bike and is also interested in electric energy and computer Science.

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